| How is delivery accomplished? |
| After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate server and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or contact us on MSN to verify the status of your delivery. |
| How do I check on the status of my order? |
| If you would like to check on the status of your order, simply contact us on either MSN or email and one of our customer service representatives will assist you straight away. |
| I have ordered on the wrong server or character name. What should I do? |
| Please send us an email from your Paypal email address or contact our live chat representatives and give them your Order number and the correct server or character name. We will make delivery according to the new instructions given. |
| Why does the price of currency change all the time? |
| Our prices are adjusted according to available stock and to remain competitive in the marketplace. Additionally, our prices rise and fall to match the supply and demand of each server. |
| What forms of payment does Maple-Factory accept? |
| As of now, we are currently only accepting PayPal due to its high security factor. |
| Live Help is not responding, what's wrong? |
Given the nature of internet communications, network slow downs and down times are unavoidable. While we employ the most up to date technologies in providing our valuable customers with live chat support, there are a variety of factors that could cause slow or broken connections to the live chat system. These factors include:
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| What security precautions are taken to protect my personal information? |
| Maple-Factory takes the protection of our clients' personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so too are we vigilant. Additionally, the information submitted will never be disclosed to any third parties, and the method of transferring this data will occur either over our encrypted website or through a personal telephone call. |